Responsible Gaming - Royal Lotto Australia

🎯 Our Commitment

Look, we're not just saying this because we have to – we genuinely care about our players' wellbeing. Gaming addiction is real, and we've seen firsthand how it can affect people and their families. That's why we've invested heavily in tools and resources to keep gaming enjoyable and safe.

Every staff member is trained in responsible gaming practices. Our systems are designed to spot concerning patterns, and we proactively reach out to players who might need support. Because honestly? Your wellbeing matters more than any profit.

🛡️ Player Protection Tools

Spending Limits

Set daily, weekly, or monthly limits on how much you can deposit or spend. Once you hit your limit, that's it – the system won't let you spend more until the next period. You can lower limits immediately, but increases have a 24-hour cooling off period.

Time Limits

Control how much time you spend gaming. Set session time limits and receive reminders when you've been playing for extended periods. Because honestly, there's more to life than lottery tickets!

Self-Exclusion

Need a break? You can exclude yourself from your account for 24 hours, 7 days, 30 days, or permanently. During exclusion, you won't be able to access your account or receive any promotional materials from us.

Reality Checks

Our system automatically shows you how long you've been playing and how much you've spent during your session. These pop-ups happen at regular intervals to help you stay aware of your activity.

⚠️ Warning Signs

Gaming becomes a problem when it starts affecting your life negatively. Here are some warning signs to watch for:

Spending more money on gaming than you can afford
Chasing losses by gambling more to win money back
Lying to family or friends about your gaming activities
Feeling anxious, depressed, or irritable when not gaming
Neglecting work, family, or social obligations to game
Borrowing money or selling possessions to fund gaming
Thinking about gaming constantly throughout the day
Unable to stop or control your gaming despite wanting to

If any of these sound familiar, please don't hesitate to reach out for help. There's no shame in asking for support – it takes real courage.

🆘 Getting Help

If you're concerned about your gaming habits, or those of someone you know, help is available 24/7:

🇦🇺 Australia-Specific Resources

Gamblers Help Line: 1800 858 858 (24/7 free counselling)
Gambling Help Online: gamblershelp.com.au
Victorian Government: www.vic.gov.au

🌍 International Support

GambleAware (UK): www.gambleaware.org
Gambling Therapy: www.gamblingtherapy.org
Reset: www.reset.com

👨‍👩‍👧‍👦 For Family & Friends

If someone you care about has a gaming problem, here's how you can help:

Listen without judgment: Let them talk about their struggles without criticism
Encourage professional help: Suggest they speak to a counselor or call a helpline
Set boundaries: Don't lend money or enable their gaming habits
Take care of yourself: Gaming addiction affects the whole family – get support for yourself too
Be patient: Recovery takes time and there may be setbacks

Remember: You can't force someone to get help, but you can support them when they're ready to take that step.

📞 Contact Our Support Team

Our trained support staff are available 24/7 to discuss any concerns about your gaming habits. They can help you set up protection tools, provide information about self-exclusion, or simply listen if you need someone to talk to.

Phone: 1-866-531-2600

Email: support@royallotto.com.au

Live Chat: Available on all pages

All conversations are completely confidential and non-judgmental. We're here to help, not to lecture.

🔞 Underage Gaming Prevention

Royal Lotto Australia is strictly for adults only. We have robust age verification systems in place and regularly monitor for underage access attempts.

Parents: Please ensure gaming sites are blocked on devices used by minors. If you discover a minor has accessed our site, please contact us immediately so we can take appropriate action.