Privacy Policy

1. Information We Collect

Personal Information

When you register or use our services, we collect:

• Name, email address, and phone number
• Date of birth (to verify you're 18+)
• Address and identification documents (legal requirement)
• Payment information and transaction history
• Gaming preferences and account activity

Technical Information

Our systems automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on site
• Location data (if you enable it)
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Provide our services: Process registrations, handle payments, manage your account
• Legal compliance: Age verification, anti-money laundering, responsible gaming monitoring
• Customer support: Respond to inquiries, resolve issues, provide assistance
• Security: Prevent fraud, detect suspicious activity, protect our systems
• Communications: Send important notices, draw results, promotional offers (if you opt-in)
• Improvement: Analyze usage patterns to enhance our services

We only use your information for legitimate purposes and always in accordance with Australian privacy laws.

3. Information Sharing

We DO NOT sell your personal information to third parties. Ever. Period.

We may share your information with:

• Service providers: Payment processors, identity verification services, customer support platforms
• Legal authorities: When required by law, court order, or regulatory request
• Business partners: Only anonymized, aggregated data for research purposes
• Successors: If we're acquired or merged, your information may transfer to the new entity

All third parties we work with are contractually bound to protect your information and use it only for specified purposes.

4. Data Security

We protect your information using:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Secure servers: Data stored in certified, physically secure facilities
• Access controls: Limited access on a need-to-know basis with multi-factor authentication
• Regular audits: Security assessments and penetration testing by independent experts
• Staff training: All employees trained in data protection best practices

While we implement robust security measures, no system is 100% secure. We'll notify you promptly if a data breach affects your information.

5. Your Rights

Under Australian privacy laws, you have the right to:

• Access: Request a copy of all personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Restriction: Limit how we process your information
• Portability: Receive your data in a portable format
• Objection: Object to certain uses of your information
• Complaint: Lodge a complaint with the Privacy Commissioner

To exercise these rights, contact us at privacy@royallotto.com.au. We'll respond within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login status and preferences
• Analyze website performance and user behavior
• Personalize content and advertisements
• Prevent fraud and enhance security

You can control cookies through your browser settings, but some features may not work properly if you disable them. See our Cookie Policy for detailed information.

7. Data Retention

We keep your information for as long as:

• Your account remains active
• Required by law (typically 7 years for financial records)
• Necessary for legal proceedings or compliance
• Needed to provide customer support

After this period, we securely delete or anonymize your information unless legal obligations require longer retention.

8. International Transfers

Your information may be processed outside Australia by our service providers. When this happens, we ensure:

• Adequate protection through contractual safeguards
• Compliance with Australian privacy standards
• Regular monitoring of data handling practices

9. Children's Privacy

Our services are strictly for adults 18 and over. We do not knowingly collect information from minors. If we discover that a minor has provided personal information, we'll delete it immediately and terminate the account.

Parents: If you believe your child has accessed our site, please contact us immediately.

10. Policy Updates

We may update this policy to reflect changes in law, technology, or our practices. When we make significant changes, we'll:

• Email registered users about the changes
• Display a prominent notice on our website
• Update the "Last updated" date at the top

Continued use of our services after changes constitute acceptance of the updated policy.

11. Contact Us

Questions about this privacy policy or how we handle your information? We'd love to hear from you:

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au