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FAQ / Support

How do I reset my password?

Click "Forgot password?" on the login form, enter your email, and we'll send you reset instructions immediately. Check your spam folder if you don't see it!

When are the lottery draws?

Our draws happen multiple times per month. Check the "Upcoming Draws" section on the homepage for exact dates and times. All times are listed in AEST.

How do I know if I've won?

Winners are notified immediately by email and SMS. You can also check your account dashboard. Winnings are automatically credited to your account balance.

Is my personal information safe?

Absolutely! We use bank-grade encryption and are fully licensed. Your data is protected according to Australian privacy laws and never shared with third parties.

What payment methods do you accept?

We accept all major credit cards, bank transfers, PayPal, and digital wallets. All transactions are secure and processed instantly.

Need More Help?

Our support team is available 24/7 to assist you

Phone: 1-866-531-2600

Email: support@royallotto.com.au